Refund Policy

1. Overview

Stratify ("we", "us", "our") offers AI-powered personality analysis, strategic planning, and personal development tools. This Refund Policy explains when and how refunds may be issued for token purchases made through our platform.

2. How Payment Works

Payment is made as a direct USDT transfer on the Tron network (TRC-20 standard). There is no card processor and no third-party merchant of record: you send the transfer yourself from your own wallet to the address we display, and your balance is credited automatically once the transfer confirms on-chain. Because of this, refunds are issued by us directly, in USDT, to a wallet address you provide — a blockchain transfer cannot be reversed by us or by anyone else.

3. Token Purchases

Tokens are digital goods consumed when you generate analyses, strategic plans, or use personal AI assistant features. Because tokens are consumed instantly upon use:

• Used tokens are non-refundable.
• If a token was deducted but the service failed to generate a result due to a technical error on our side, the token is automatically refunded to your account balance — no action required.
• Unused tokens from a purchase will be refunded within 14 days of the original purchase date, provided none of the tokens from that purchase have been used.
• To request a refund for unused tokens, email us at admin@stratifydesign.com with your registered account email and purchase details.

4. 14-Day Cooling-Off Period

If you are a consumer resident in the European Union or United Kingdom, you have the right to withdraw from a digital content purchase within 14 days of the transaction date, unless you have already started using the digital content (i.e. consumed one or more tokens). By proceeding with a purchase and using a token, you acknowledge that the right of withdrawal is waived for consumed tokens.

5. Premium Subscription

Premium subscriptions provide enhanced access and a token bundle for the paid period:

• Monthly ($25 / mo, 50 tokens): auto-renews every 30 days. You may cancel any time. No refund is issued for a billing period that has already started.
• Annual ($250 / year, 50 tokens × 12 months): one-time charge, does NOT auto-renew. A pro-rated refund may be issued within 30 days of purchase if no tokens from the subscription have been used. Contact admin@stratifydesign.com to request it.
• Subscription tokens that are unused at the end of a billing period do not carry over to the next period.

6. Non-Refundable Cases

The following are not eligible for refunds:

• Tokens consumed by successfully delivered AI services (analysis, plan, AI assistant actions).
• Purchases from accounts with signs of abuse, fraud, or policy violations.
• Refund requests submitted more than 30 days after the original purchase date.
• Cryptocurrency (USDT) purchases where the transaction cannot be verified or reversed due to blockchain finality.

7. How to Request a Refund

Email admin@stratifydesign.com with the following information: your registered account email, the approximate date and amount of purchase, a brief description of the issue, and the USDT (TRC-20) wallet address you want the refund sent to. We aim to respond within 15 business days.

8. Payments Sent in Error

If you believe an amount was sent in error, email us at admin@stratifydesign.com with the transaction hash. Since payment is an on-chain USDT transfer, there is no bank or card network to dispute it with and no chargeback mechanism exists — which means contacting us is the only route, and we treat it accordingly.

9. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date. Continued use of the Service constitutes acceptance of the revised policy.

10. Contact

For any questions about refunds: admin@stratifydesign.com